Cancellation, Rescheduling & No Show Policy:

Cancellation with less than 48 hours notice:

Should you cancel your appointment with less than 48 hours notice, a 50% cancelation fee will be due before a new appointment is scheduled.

Cancellation same day and no shows:

Should you cancel your appointment the day of or no show, a 100% cancellation fee will be due before a new appointment is scheduled. 

Late Arrival:

Services for clients running late will be adapted to fit the remaining appointment time without adjustment to pricing. Clients arriving more than 15 minutes late may need to be rescheduled and the appointment will be considered a same day cancellation and 100% cancellation fee will apply. 

Multiple Rescheduling:

Any more than three rescheduled appointments in a 12 month period will result in no longer being able to pre-book appointments. 

Adjustments:

We want you to love your hair! If you are having challenges with your color or cut, please let us know within 7 days of your visit so we may correct the issue with no additional charge. Please note, this policy does not cover a situation where you may have changed your mind.

Product Returns:

Should you make a retail purchase you are unsatisfied with, please notify us within 7 days of initial purchase and we will gladly apply the full value of the returned product to another product of your choice. 

Gift Certificates

Gift Certificates are non-transferable and non-refundable.